Frequently asked questions
What is your return policy?
Our goal is for every customer to be completely satisfied with their purchase. If you're not, please tell us and we'll do our best to make it right.
Is any purchase final and non-refundable?
We cannot accept returns on certain items, and earrings are one of them.
When will I receive my order?
We will work to ship your order as soon as possible. When it ships, you will receive an email with more information. Delivery times vary depending on your location. It usually takes 2-3 business days.
Where are your products manufactured?
Our products are manufactured in the city of Guadalajara, Jalisco, Mexico.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.
When will I receive my order?
We will work to ship your order as soon as possible. Once it ships, you will receive an email with more information. Delivery times vary based on your location.
Can I wear perfume or lotion with my jewelry on?
We recommend applying perfumes and lotions before putting on your jewelry. The chemicals in cosmetics can tarnish pieces over time, so wait for them to be fully absorbed before wearing your jewelry.
Can I get my jewelry wet?
No, water can damage your pieces. We recommend: Removing your jewelry before showering or bathing. Removing rings before washing your hands. Not wearing them in the pool or in the sea.
Can I exercise with my jewelry on?
We suggest removing your jewelry before any physical activity. Sweat can cause pieces to tarnish — especially during high-intensity activities such as hot yoga, CrossFit, or cardio.
How should I store my jewelry?
Your jewelry deserves a special place. Here are our tips:Store them in their original packaging when not in use. This protects them from air exposure and prevents tarnishing.You can hang necklaces to avoid tangles, or store them in a ziplock bag.Keep pieces separate from each other to prevent scratching.Rotate your jewelry so that all pieces receive the same care and attention.
How do I clean my jewelry correctly?
To maintain the shine of your pieces, clean them occasionally with a soft, non-abrasive cloth. This is sufficient to restore any luster that may have been lost with daily use. Avoid jewelry cloths that contain harsh chemicals, as they can damage the finish of your pieces instead of caring for them.
How often should I rotate my jewelry?
There's no hard and fast rule, but we recommend not always wearing the same pieces. Giving your favorites a break helps them last longer, and it's also a good excuse to show off other jewelry in your collection.